I.ASit

Intelligent Assist for Support Teams · Version · Updated

AI assists. Humans decide. I.ASit helps support teams answer customers faster and more consistently, without taking decisions away from people.

What it does

Spots recurring problems. When several similar tickets arrive in a short time, I.ASit flags them as a cluster, shows exactly which tickets are involved, and keeps track of how long nobody has handled them.
Suggests replies. It drafts an answer from your company's approved FAQs, policies and documents, and from the customer's earlier tickets. The agent always reads, edits and sends it. Nothing is sent automatically.
Shows customer history. Agents see earlier tickets and whether the customer has had this issue before.
Keeps everyone accountable. Escalations, shifts, daily and weekly reports, customer feedback and an audit log show who did what and when.

Who uses it

Agents handle tickets. Supervisors watch the team, review reports and quality, and manage escalations. Admins manage people, permissions, knowledge and settings.

How AI is used

Reply drafts are suggestions. When your organisation has switched on AI drafting, the ticket text, a short summary of the customer's earlier tickets and the relevant passages of approved knowledge are sent to the AI provider to write the draft. See the Privacy Policy for details.

Pilot version. Features may change while the product is being tested. Please report problems or ideas to .

Plans and payment

Companies start with a pilot and then choose a plan. We email an invoice with a secure Paystack payment link, and a receipt the moment the payment is confirmed. Read the Terms of Service for how renewals, late payment and cancelling work.

Built with

Node.js, Express and PostgreSQL, hosted on Render and Supabase, with payments by Paystack.